CFO Simulator

CFO Simulator Support

Help with CFO Simulator for iPhone and iPad. If your question isn’t answered below, send us a message and we’ll reply by email.

Contact us

Use the form below, or email dan424078@gmail.com. We read every message.

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Purchases

How do I get back packs I already bought?

Open the game, tap the menu, then Shop, then Restore Purchases. Everything bought with your Apple Account comes back, on this device or a new one. You need an internet connection to restore.

I bought a pack but it’s still locked
  • Make sure you’re signed in with the same Apple Account you bought it with (Settings → your name → Media & Purchases).
  • Connect to the internet, then use Restore Purchases in the Shop.
  • If you used Ask to Buy, the pack unlocks once the family organiser approves it.
  • Still locked? Send us a message with the form above and tell us which pack you bought.
How do I get a refund?

All payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose Request a refund. Apple’s guide: Request a refund for apps or content.

If a refund is given, that pack is locked again. Your saved games are never deleted: if one uses the refunded pack, the game asks before opening it and offers free choices instead.

What’s in each pack?

All packs are one-time purchases. There are no subscriptions and no ads.

  • Industries: E-Commerce, Healthcare, Logistics, Technology and Consumer Goods.
  • CFO Depth: the Advanced detail level.
  • Challenge: Hard and Realistic difficulty, Career Hard and Extreme, and Survival Mode (the first year of Survival is free to try).
  • Sandbox Toolkit: Sandbox Controls and up to 12 decisions a quarter.
  • Complete Collection: all four packs in one purchase, for less.

Prices are shown in the Shop in your local currency.

Can my family use my purchases?

No. Packs are not shared through Family Sharing. They work on every iPhone and iPad signed in with the Apple Account that bought them.

Playing the game

Which devices does it work on?

iPhone and iPad with iOS or iPadOS 17 or later.

Do I need the internet?

No. The game plays fully offline. The internet is only used when you buy or restore packs (through Apple) and when you choose to send feedback.

Where are my saved games kept?

Saved games are stored only on your device. They are not synced between devices, and we can’t see or recover them. Deleting the app deletes its saved games, so finish or note anything important first. Your purchases are not lost: use Restore Purchases after reinstalling.

How do I report a bug from inside the game?

Tap Send feedback on the welcome page, in the menu, or at the end of a game. Those messages are one-way and can’t be answered. If you’d like a reply, use the form on this page instead.

Does the game have ads, accounts or tracking?

No ads, no accounts and no tracking. See the Privacy Policy for the full details.